Shipping Price and Delivery Time Frames:
All orders are dispatched as signature required. Waiving this, or using an ATL (Authority To Leave) is at your own risk; replacements will not be offered if items are stolen.
We aim to ship orders same day if ordered before 12pm Monday through Friday (excluding holidays). After 12pm, your order may ship the next business day. Majority of orders ship same day.
Our standard shipping rates and expected delivery time frames are as follows:
New Zealand:
Orders are shipped via NZ Post (1-4 business days delivery estimate).
Shipping Terms and Policies:
Sale Periods:During sales and other high volume days, extra time may be needed to process and ship your orders. We ask for patience in these times.
Delivery Addresses: Please ensure the delivery address provided is accurate and complete. Metal Mulisha NZ Store will not take any responsibility for orders that go missing/ delivered wrong due to incorrect delivery addresses provided.
Delivery Estimates: All delivery estimates above are indicative in nature only, and dependent on courier services operating at a standard capacity. By placing your order with Metal Mulisha NZ Store, you agree to not hold Metal Mulisha NZ Store liable for any loss or damage directly associated to, or in connection with any delivery delays outside of the estimated time-frame.
Delivery Problems: Metal Mulisha NZ does not contact courier companies on the customer's behalf. Any communication regarding its delivery must be between the courier company and the customer. Metal Mulisha NZ is not responsible for lost or stolen shipments.
Lost Items: In the instance that an item is deemed to be lost by the courier company, contact us and we will process a claim on your behalf. Please Note: Metal Mulisha NZ will only handle courier claims in the event of lost items, excluding delayed deliveries.
Order Tracking: You will be sent an email detailing tracking information on the day that your order is processed. If you have not received this, please check your junk, or promotional folder.
Rural Delivery: Please allow 1-5 business days in addition to the above estimates for rural deliveries. As rural delivery time-frames are dependent on area, carrier, and servicing times, you acknowledge that The Metal Mulisha NZ Store is not responsible for the time-frame of delivery, and cannot be held liable any deliveries outside of the provided estimates.
Signature Required: All orders are dispatched as signature required. Waiving this, or using an ATL (Authority To Leave) is at your own risk; replacements will not be offered if items are stolen.
Delivered Items: If items are marked as delivered, and signed for, Metal Mulisha NZ does not need to, any any instance, provide a replacement if the order is not received by the customer.
